Isn’t the MO for venture capitalists to run businesses into the ground, make them owe debt to themselves, cannibalise businesses from the inside and then run away with a profit while they bankrupt?
Not surprising to make a decision that kills a business because the entire point is to kill the golden goose
Every interaction costs them money, right?
Sounds like we need to put all the AI call centers on a conference call with each other.
“Hello-o, this is Lenny.”
You mean… like this ? https://youtu.be/t-7mQhSZRgM
“This call may be used for quality assurance and training purposes.”
Seems like they may be hurting themselves in the long run, I hope it fails miserably
They don’t care about the long run.
People with money will always find a way to run away from consequences.
call centers got worse after outsourcing them overseas and we still have them.
Sure. But in the meantime, calls will get worse.
Just tried call a appliance service fucking told me that customer service was now all AI no human. I fucking hung up.
No no. Don’t just hang up. Tell us who it was so we can ALL avoid buying their products.
Sears appliance repair.
…that only raises MORE questions!!! Where the hell did you even FIND a Sears in 2025??? I thought they went out of business around the same time Toys R Us did. Like, 10 years ago.
Me too, but I called for appliance repair anc it redirected me to the local Sears repair. https://www.searshomeservices.com/repair/refrigerator-repair-service
True innovation in the area of making existence even more miserable, as if using phones for support wasn’t bad enough on its own already.
Seems like it’s a great time to start a traditional call center or accounting firm and reap all the business from when this experiment falls through !
Enshittificatin intensifies
LOL. If you have to buy your customers to get them to use your product, maybe you aren’t offering a good product to begin with.
There is another major reason to do it. Businesses are often in multi year contracts with call center solutions, and a lot of call center solutions have technical integrations with a business’ internal tooling.
Swapping out a solution requires time and effort for a lot of businesses. If you’re selling a business on an entirely new vendor, you have to have a sales team hunting for businesses that are at a contract renewal period, you have to lure them with professional services to help with implementation, etc.
That stood out to me too. This is effectively the investor class coercing use of AI, rather than how tech has worked in the past, driven by ground-up adoption.
That’s not what this is. They find profitable businesses and replace employees with Ai and pocket the spread. They aren’t selling the Ai
Plenty of good, non-AI technologies out there that businesses are just slow or just don’t have the budget to adopt.
Makes sense to me. AI bullshit generators may be worse than useless for most of the things people try to do with them, but they might just be the perfect tool for rationalizing the systematic looting of formerly productive companies by private equity.
Looks like the Oligarchs are serious about crashing the economy.
lol accounting….
This is because auto regressive LLMs work on high level “Tokens”. There are LLM experiments which can access byte information, to correctly answer such questions.
Also, they don’t want to support you omegalul do you really think call centers are hired to give a fuck about you? this is intentional
The idea of AI accounting is so fucking funny to me. The problem is right in the name. They account for stuff. Accountants account for where stuff came from and where stuff went.
Machine learning algorithms are black boxes that can’t show their work. They can absolutely do things like detect fraud and waste by detecting abnormalities in the data, but they absolutely can’t do things like prove an absence of fraud and waste.
For usage like that you’d wire an LLM into a tool use workflow with whatever accounting software you have. The LLM would make queries to the rigid, non-hallucinating accounting system.
I still don’t think it would be anywhere close to a good idea because you’d need a lot of safeguards and also fuck your accounting and you’ll have some unpleasant meetings with the local equivalent of the IRS.
How easy will it be to fool the AI into getting the company in legal trouble? Oh well.
I am so glad I got out of IT before AI hit. I don’t know how I would have handled customer calls asking why our chat is telling them their shit works when it doesn’t or to cover their computer in cooking oils or whatever.
And only after they banged their head against the AI for two hours and are already pissed will they reach someone. No thanks.
Thank god I can troubleshoot on my own.
When VC and PE call a company or industry “mature” it means they don’t see increasing revenue, only something to be sucked dry and sold for parts. To them, consistent revenue is worthless, it must be skyrocketing or nothing. If you want to see this in action right now, look what Broadcom is doing to VMWare. They also saw VMWare as a “mature company”.
Broadcom management deserve gulag
Fuck Broadcom. We’re still dealing with that bullshit, as there aren’t a lot of viable alternatives at the enterprise scale.
“What if we threw a ton of money after the absolute shit ton of money we threw away?”
The future is bright! /s
So bright we had to remove the lampshade!
Doesn’t this seem a little “forced”. This just seems like implementing AI wherever possible…regardless of demand.
So like >99% of other AI implementations?
Yes, that’s what everyone has been doing since it became a thing.
Could the Big Four be in danger?
