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dantheclamman@lemmy.world to Technology@lemmy.worldEnglish · 12 hours ago

VCs are starting to partner with private equity to buy up call centers, accounting firms and other "mature companies" to replace their operations with AI

techcrunch.com

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VCs are starting to partner with private equity to buy up call centers, accounting firms and other "mature companies" to replace their operations with AI

techcrunch.com

dantheclamman@lemmy.world to Technology@lemmy.worldEnglish · 12 hours ago
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Khosla Ventures among VCs experimenting with AI-infused roll-ups of mature companies | TechCrunch
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VC firms are pioneering a new investment strategy: acquiring established businesses and optimizing them with AI to boost efficiency and customer reach.
  • MonkderVierte@lemmy.ml
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    8 hours ago

    Sure. But in the meantime, calls will get worse.

    • Fredselfish@lemmy.world
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      7 hours ago

      Just tried call a appliance service fucking told me that customer service was now all AI no human. I fucking hung up.

      • Lost_My_Mind@lemmy.world
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        6 hours ago

        No no. Don’t just hang up. Tell us who it was so we can ALL avoid buying their products.

        • Fredselfish@lemmy.world
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          5 hours ago

          Sears appliance repair.

          • Lost_My_Mind@lemmy.world
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            5 hours ago

            …that only raises MORE questions!!! Where the hell did you even FIND a Sears in 2025??? I thought they went out of business around the same time Toys R Us did. Like, 10 years ago.

            • Fredselfish@lemmy.world
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              4 hours ago

              Me too, but I called for appliance repair anc it redirected me to the local Sears repair. https://www.searshomeservices.com/repair/refrigerator-repair-service

    • taladar@sh.itjust.works
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      7 hours ago

      True innovation in the area of making existence even more miserable, as if using phones for support wasn’t bad enough on its own already.

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