• foggenbooty@lemmy.world
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      3 months ago

      Yup, Valve is still in it for the money of course, but the customer really does come first. I’ve used their support a few times and they’ve always been stellar. I will always buy Valve products.

  • hanabatake@lemmy.ml
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    3 months ago

    In France, we have this : https://cestquilepatron.com/

    The concept is that customers are asked questions to make a new product that satisfies them. For example, they want to sell apples. They will ask in what country they should buy them, how well the farmer should be paid, what size… and you see in real time how it affects the price. Then, the product will be sold in supermarkets at that price

    There is also mutual insurance https://en.m.wikipedia.org/wiki/Mutual_insurance

  • Sterile_Technique@lemmy.world
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    3 months ago

    -> more than profit

    Literally none. Where they vary is in how maliciously they’ll engage with consumers for a quick buck, and within that spectrum some are definitely better than others, but every single one of them draws the line at profit.

    • gramie@lemmy.ca
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      3 months ago

      When I go into a Costco, I take a minute to look at the board showing the pictures names of long-time employees. At my local one, they have about 15 people who have been working there for over 30 years.

      Met a woman who had been a Costco employee for 25 years. In addition to everything else, she got 6 weeks of paid holidays a year. How many other retail employers come anywhere close to that?

  • NeedyPlatter@lemmy.ca
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    3 months ago

    Chapman’s ice cream! They have continuously been in the best interest of their employees and local communities. During COVID, they made sure that all their employees kept their jobs and even raised their wages. The company even went as far as to buy several deep freezers to store to COVID vaccines, because the town where their factory is located has a lot of elderly people and wanted to ensure their protection from the virus.

    They will always be one of the few brands that I am completely loyal to.

    • gramie@lemmy.ca
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      3 months ago

      They have also announced that if they have to reduce or stop production because of the current tariffs, they will continue to pay all of their employees.

      All of their ice cream is also made in nut free factories, so that people with nut allergies can safely eat it. I’m not sure, but that may be the only ice cream that makes such a guarantee.

  • Opinionhaver@feddit.uk
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    3 months ago

    I’m not sure if this is any longer the case but I’ve heard that Leatherman, despite “only” having a 25 year gurantee will pretty much repair/replace any of their multitools you send them no matter how old.

    • joelectron@lemmy.world
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      3 months ago

      When a friend broke the saw blade on my Leatherman (which was ~15 years old), I sent it back to them for repair. A short while later I received a brand new Leatherman with a letter saying they were so sorry, but they didn’t have parts for my old model anymore, so they sent me a brand new, better model. The letter also said they understood people had emotional connections to their tools, so if I decided I wanted the old broken tool back instead, they would hold onto it for me for a few months, and all I’d need to do was email them asking to swap.

      10/10 the best customer service I’ve ever received.

        • joelectron@lemmy.world
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          2 months ago

          The new model I got was definitely a better design and seems just as well made as the last one, but I have seen that many of the new designs have what I’m assuming are plastic pieces, which does suck.

  • MemmingenFan@feddit.orgOP
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    3 months ago

    I thought few minutes abou this question. And honestly were wasn’t a brand that i can recommend without any reservations.

  • dominiquec@lemmy.world
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    3 months ago

    LEGO comes to mind. Not cheap, but definitely knows how to keep a healthy and active relationship with their customers.