We actually heavily rely on connected channels to talk to most of our vendors now. Once you are on enterprise level support pretty much every vendor gives you a dedicated slack or teams channel.

It’s great since people come and go and we don’t lose our vendor comms history in random inboxes or have someone not CCd on. Any vendor we have linked is also one less vendor someone is likely to be phished talking to the wrong person on the wrong email. For support tickets there’s no wrapping and encrypting shit steps to send critical info over email, we use the slack channel. It really solves a lot of BS

Yeah and then we can really go hard destroying the lives of people without phone access.

I work for a healthcare company that serves the under privileged and right now in most cities it’s easier to guarantee someone has email than a consistent phone number thanks to free WiFi hotspots. You can miss a phone payment and still read your email even if you’re cut off from cellular service.